Successful Outsourcing – some key factors

Having a strategic vision and plan – if you don’t know where you’re trying to get to…

Ensuring there is a clear Understanding of company goals and objectives

Clear definition of roles, responsibilities and deliverables – simple service level agreements

Formal ongoing review process – it’s critical to ensure outsourced services remain synchronized with your business requirements.

Open communication with affected individual/groups – vital in order to achieve a smooth transition

Senior executive support and involvement

Near term financial justification – Outside of transition costs can you see a financial benefit within a year? If not then perhaps it’s not the best answer. Depending on the nature of the operation transition costs may need to be recovered over a longer period of time.

Have an exit strategy from the start