Having a strategic vision and plan – if you don’t know where you’re trying to get to…
Ensuring there is a clear Understanding of company goals and objectives
Clear definition of roles, responsibilities and deliverables – simple service level agreements
Formal ongoing review process – it’s critical to ensure outsourced services remain synchronized with your business requirements.
Open communication with affected individual/groups – vital in order to achieve a smooth transition
Senior executive support and involvement
Near term financial justification – Outside of transition costs can you see a financial benefit within a year? If not then perhaps it’s not the best answer. Depending on the nature of the operation transition costs may need to be recovered over a longer period of time.
Have an exit strategy from the start